- Shipping & Returns
Shipping & Returns
Any purchases that are damaged in transit must be reported to Polar Teeth Whitening within 48 hours of receipt. Please contact us by email or phone in this instance. Polar Teeth Whitening will pay any return shipping costs if the return is a result of OUR error (you received an incorrect or defective item, etc.).
Defective products may be exchanged or refunded. We provide oral cosmetic products to our customers and therefore, it is not sanitary to allow returns once they have been used or opened, as they are not reusable. The only returns we allow are errors on our behalf or defective product (for inspection purposes in order to better serve you in the future).
If you need to return an item or have any damage related concerns, please Contact Us with your order number and details about the product you would like to return. We will respond quickly to resolve any questions, concerns, or with instructions for how to return items from your order .
Our products are oral hygiene in nature and therefore can not be reused or resold. If you request a refund please do so by submitting your order information via our contact us link on our website. Once the order has been shipped back to us at P.O. Box 1400 Statesville, NC 28687 we will issue your refund minus a 20% restocking fee.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. All orders ship free within the continental USA. Orders outside of the US will incur some shipping charges and will be noted in your order pricing.
When you place an order, we will notify you by email when your product ships; based on the availability of your items. All orders are typically processed within 24 hours of receipt.
Orders for customers include FREE shipping and we hope that you enjoy your product. Wholesale customers will incur shipping charges for product orders. These prices will be discussed upon completion of your bulk wholesale order and vary due to location, urgency, and weight/dimensions of packages.